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Michael Crismon

Speaker at SOUTHWEST: Michael Crismon, SL MFG Sales Engineer, Epicor

Leveraging Ai for Business Communications

SOUTHWEST Session: In today’s manufacturing landscape, effective communication isn’t just about speed—it’s about intelligence. As the industry faces growing complexity across global supply chains, workforce dynamics, and customer expectations, the ability to turn data into dialogue has become a defining competitive edge. This session, presented by Epicor , explores how manufacturers can harness Artificial Intelligence to transform business communications —from automating customer and supplier interactions to enabling real-time insights across production, sales, and service operations. Attendees will gain a practical understanding of how AI-driven tools can streamline collaboration, reduce administrative overhead, and enhance decision-making accuracy across the enterprise. We’ll showcase real-world examples of manufacturers leveraging Epicor’s AI-powered solutions to personalize communications, predict operational needs, and empower teams to focus on innovation rather than information management. Whether you’re seeking to modernize internal workflows or elevate customer engagement, this session offers a roadmap to achieving measurable ROI through intelligent communication ecosystems. Takeaway: Discover how AI is redefining the way manufacturers connect, collaborate, and compete—one conversation at a time.

JP Velasco

Speaker at SOUTHWEST: JP Velasco, Sales Engineer, UiPath

Evolution of Material Disruption with Automation & AI

SOUTHWEST Session: This demonstration showcases how agentic automation streamlines material replacement and inventory management using UiPath Maestro. The flow begins with an MTR (Material Test Report) being received, processed, and linked to its corresponding purchase order (PO). Upon identifying a defective material, the system transitions to a Maestro-driven workflow where an intelligent agent analyzes the issue, reviews inventory, and finds suitable substitute materials. The agent then recommends replacements based on availability and need. A human operator reviews and refines these recommendations—such as adjusting shipping quantities—and approves an automatically drafted email prepared by the remediation agent for the customer and requisition team. The demo concludes by highlighting how this automation fits into a larger source-to-pay and manufacturing management process, improving speed, accuracy, and end-to-end efficiency.